Cuci24 takes the privacy and security of every member's personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Your personal data is protected with 256-bit SSL encryption and stored on secure servers that are fully compliant with Malaysia's PDPA.
Six core principles that shape cuci24's approach to privacy protection and member data security.
All data transmitted between your device and cuci24's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's major banking institutions such as Maybank and CIMB.
Cuci24's Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. All data collection and usage processes are carried out in line with the established PDPA principles.
Cuci24 does not sell, rent, or disclose members' personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you — we only retain it for platform operational use.
Every cuci24 member has the right to access, correct, and request deletion of their personal data at any time. Contact our support team and your request will be processed within 14 business days.
Cuci24 member data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and 24/7 security monitoring. Server access is restricted to authorised personnel only.
In the event of any data security breach affecting cuci24 member information, we are committed to notifying affected members within 72 hours and taking immediate remediation action.
Under Malaysia's PDPA and cuci24's Privacy Policy, you have the following rights over your personal data.
You have the right to request and obtain a copy of the personal data cuci24 holds about you at any time.
If any of your personal data is inaccurate or out of date, you have the right to request a correction without delay.
You may request the deletion of your personal data from cuci24's systems, subject to any applicable legal obligations.
You have the right to object to the processing of your personal data for direct marketing or profiling purposes.
In certain circumstances, you may request cuci24 to restrict how your personal data is processed while an investigation is being carried out.
You may withdraw your consent to data processing at any time by contacting the cuci24 support team.
Have a question about your data privacy?
The cuci24 team is here to help.
cuci24's Commitment: Your privacy is our priority. By using the cuci24 platform, you agree to the collection and use of information as described in this Privacy Policy. We will not process your data beyond the scope stated here.
Cuci24 ("we", "the Company", or "the Platform") respects the privacy of every user and member who uses our services at cuci24.net. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal data.
Cuci24's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing personal data processing in Malaysia. Every aspect of our data handling is built with the best interests of cuci24 members in mind.
By registering an account, accessing, or using any cuci24 service — including Sports Betting, slots, Live Casino, and all other platform features — you acknowledge that you have read and understood this Privacy Policy and agree to the way we process your personal data.
Cuci24 collects various types of personal data when you register and use our platform. This data collection is necessary to enable us to provide a secure, personalised, and high-quality service to every member.
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad | Age & identity verification (KYC) |
| Contact Information | Email, phone number | Account communications & notices |
| Financial Data | Bank account, e-Wallet, transaction records | Deposit & withdrawal processing |
| Technical Data | IP, device, browser | Security & fraud detection |
| Usage Data | Gaming activity, wagering | Product & experience improvements |
Cuci24 uses your personal data only for lawful and stated purposes. We will not process your data for any other purpose without first obtaining your renewed consent. The primary purposes for which we use your data include:
Direct Marketing: If you no longer wish to receive marketing communications from cuci24, you may unsubscribe at any time by clicking the "unsubscribe" link in any promotional email or by contacting our support team directly.
Cuci24 understands that your trust in us depends on how we handle your personal data. We do not sell or rent your personal data to any third party for their own marketing purposes. However, in the following limited circumstances, cuci24 may share your data:
Cuci24 works with trusted service providers that help us operate the platform, including payment gateway providers (such as FPX and DuitNow integrations), game software providers, and hosting services. These providers may only use your data for purposes directed by cuci24 and are bound by strict confidentiality agreements.
Cuci24 may disclose your personal data to the relevant authorities when required by Malaysian law, court order, or official investigations involving criminal activity or fraud. In such situations, we will notify you where permitted to do so.
Your data may be disclosed to protect the rights, property, or safety of cuci24, our members, or the public — including in cases involving fraud investigations, money laundering, or serious violations of our Terms & Conditions.
Cuci24 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit cuci24.net.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the cuci24 platform.
Cuci24 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:
While cuci24 takes all reasonable precautions, no security system is entirely foolproof. We encourage you to also safeguard your account by using a strong password, keeping your login credentials private, and enabling two-factor authentication.
Cuci24 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law. General retention period guidelines are as follows:
Once the relevant retention period expires, your data will be securely deleted or anonymised from cuci24 systems.
Under Malaysia's PDPA and cuci24's Privacy Policy, you have the following rights, which you may exercise at any time by contacting our privacy team:
To exercise any of the above rights, please contact us by email at privacy@cuci24.net. We will process your request within 14 working days and may require identity verification before processing any request.
In certain circumstances, your personal data may be transferred to or stored on servers located outside Malaysia — for example, when we use cloud services or international technology providers. In all such cases, cuci24 ensures that these data transfers are carried out with adequate safeguards equivalent to Malaysia's PDPA standards, including through appropriate contractual agreements with the relevant providers.
The cuci24 platform may contain links to third-party websites or services that are not operated by us. cuci24's Privacy Policy does not apply to those third-party websites or services. We encourage you to read the privacy policy of any third-party website you visit. cuci24 is not responsible for the privacy practices or content of third-party websites.
Cuci24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to members via a prominent notice on the cuci24 platform or to your registered email address at least 7 days before the changes take effect.
The "Last Updated" date at the top of this document will be revised whenever changes are made. We encourage you to review this page periodically. Your continued use of the cuci24 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding cuci24's Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us:
We are committed to addressing your privacy concerns promptly and transparently. The average response time for privacy enquiries is within 3 business days.
Join over 500,000 Malaysian players who trust cuci24. Our platform is protected by the latest security technology and is fully compliant with Malaysia's PDPA.